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Our Satisfaction Guarantee 

At Nutrition World, we want you to be confident in every purchase. If you are not satisfied with a product, we will work with you to find a fair solution.

Returns and Refunds

Unopened Products

May be returned within 30 days for a full refund.

Product must be in resalable condition, in its original packaging, with any seals intact.

Proof of purchase is required. For online orders, your order number is enough. For in store purchases, please bring your original receipt.

Opened Products

May be returned within 30 days if the product did not meet your expectations.

Refunds for opened products are limited to one return per product, per customer, within a 12 month period.

Products that are substantially consumed, meaning more than half of the product has been used, may not qualify for a refund. Nutrition World determines eligibility based on the condition of the returned product.

When the 30 Days Start

For orders shipped to you, the 30 day window begins on the date your order is delivered. For purchases made in our Chattanooga store, it begins on the date of purchase.

Damaged or Incorrect Orders

If an item arrives damaged, or you receive the wrong product:

Contact us within 7 days of delivery.

Send photos of the item and the packaging if the product arrived damaged. This helps us file a carrier claim and get your replacement out faster.

We will replace the item or issue a full refund, including shipping charges when appropriate.

Items Not Eligible for Return

The following are not eligible for return:

Clearance or closeout merchandise. These items are marked as final sale on the product page. Products that expired due to customer storage.

Gift cards.

Products that were intentionally damaged or altered.

Special order items, meaning any product we bring in specifically at a customer's request rather than stocking regularly. We will tell you at the time of the request if an item is a special order.

Exchanges

If you would prefer a different size, flavor, or formula rather than a refund, contact us and we will help you arrange an exchange. The same eligibility rules above apply.

Shipping Charges

Original shipping charges are not refundable, except when the error was ours.

Customers are responsible for return shipping costs unless the product was damaged, defective, or shipped incorrectly.

How to Request a Return

Contact our customer service team with:

Your order number

The product name

The reason for the return

Email: info@nutritionw.com

Phone: 423.892.4085

Hours: Monday through Friday, 9am to 5pm Eastern

Most requests are reviewed within 2 business days. Please wait for us to confirm your return before shipping anything back, so we can make sure it reaches the right place and gets processed correctly.

Once approved, ship your return to:

Nutrition World

Attn: Returns

6201 Lee Hwy

Chattanooga, TN 37421

Refund Timing

Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 2 business days. Depending on your bank or card issuer, it may take an additional few business days for the funds to appear on your statement.

Returns to Our Store

You are welcome to bring an online order back to our Chattanooga location at 6201 Lee Hwy rather than shipping it. Bring your order number with you. The same eligibility rules apply.

Abuse Prevention

Nutrition World reserves the right to limit or refuse returns when there is evidence of excessive return activity, misuse of this policy, fraudulent behavior, or repeated returns of similar products.

Questions

If you have any questions about this policy, contact us at info@nutritionw.com or 423.892.4085, Monday through Friday, 9am to 5pm Eastern.